Strong Families, Safe Kids Advice and Referral Line

Strong Families, Safe Kids Advice and Referral Line

Strong Families, Safe Kids Advice & Referral Line is the first point of contact for child wellbeing and safety.
With a coordinated network of government and non-government support – and your help – we can deliver earlier intervention and better outcomes for at-risk children and their families.

Who is the Advice and Referral Line for?

Everyone with a concern about the safety and wellbeing of a child: Mandatory Reporters, concerned relatives, friends or neighbours.

Parents and children can also call to ask for help for themselves.

Our goal is to work with everyone in the community to make sure we respond earlier to keep children safe and help families be strong again.

Because we all have a part to play.

What the service can help with

Alcohol, tobacco and other drugs
Cultural support
Disability support
Familial exclusion
Family supports
Family violence
Financial information and/or support
Housing and homelessness
Identity and gender related issues
Legal information and/or support
Mental health
Personal safety against all forms of abuse, neglect or exploitation
Problematic sexualised behaviours
Physical health
Reducing offending behaviours
Sexual and reproductive health
Social and emotional development
Social exclusion
Suicide or self-harming behaviour
Violent behaviour

How the service is delivered

Information, Advice and Education
Intake and Assessment

Services are available for

Unaccompanied Children
Accompanied Children
Parents and Carers

Cost of service


Is a referral required?

No referral required

Regions covered

North West

Contact Details

1800 000 123

Focus Domains







Being loved and safe

Having material basics

Being healthy



Having a positive sense of culture and identity