Mission Australia

Personal Helpers and Mentors Program (PHaMs)

Personal Helpers and Mentors (PHaMs) is an outreach program which aims to provide increased opportunities for recovery for people aged 16 years and over whose lives are affected by mental illness. The program supports people to overcome social isolation and increase their connections to community. People are supported through a recovery focused and strengths based approach that recognises recovery as a personal journey driven by the participant.

The program covers the Burnie Central Coast, Devonport and Kentish.

Service is available weekdays 9.00am – 5.00pm.

What the service can help with

Alcohol, tobacco and other drugs
Employment, transition, mentoring, training
Family supports
Housing and homelessness
Mental health
Physical health
Reducing offending behaviours
Social and emotional development
Social exclusion
Suicide or self-harming behaviour

How the service is delivered

Case Management
Coordination of Services
Information, Advice and Education
Support Services

Services are available for

Unaccompanied Children
Accompanied Children

Age eligibility for children

16 - 24

To access the service, clients

Must live in Burnie City; Central Coast; Devonport City; Kentish; Latrobe; Waratah/Wynyard

Cost of service


Is a referral required?

No referral required

How do clients access the service?

Client responsible for transportation to service
Home visits can be provided

Regions covered

North West

Contact Details

49/51 Cattley Street, Burnie Tas, 7310

(03) 6430 8100


Focus Domains







Being loved and safe

Having material basics

Being healthy



Having a positive sense of culture and identity