Wellways Australia

Family Services Program - North West

The Family Services Program includes practical support for families and their loved ones in understanding and accessing the NDIS, and peer-delivered family education services, including:
Building a Future – A program involving eight sessions designed to help family members and carers gain knowledge and skills relating to mental health and recovery. This education is also available as a snapshot program involving two sessions.

The Family Services Program is available in the North and North-west of Tasmania. This is an outreach program.

Service is available Monday to Friday, 9:00am to 5:00pm with  after-hours helpline support from 9:00am to 9:00pm.

What the service can help with

Cultural support
Disability support
Education, including provision of education and programs addressing exclusion
Identity and gender related issues
Mental health
Personal safety against all forms of abuse, neglect or exploitation
Physical health
Reducing offending behaviours
Social and emotional development
Social exclusion
Suicide or self-harming behaviour

How the service is delivered

Case Management
Coordination of Services
Cultural and/or Recreational Activities
Information, Advice and Education
Intake and Assessment
Support Services
Wellways also offer Intentional Peers Support from people who have a lived experience of Mental Health

Services are available for

Unaccompanied Children
Accompanied Children
Parents and Carers

Age eligibility for children

18 - 24

Cost of service


Is a referral required?

No referral required

How do clients access the service?

Client responsible for transportation to service
Home visits can be provided
Transport not required (eg. telephone service, online service)

Regions covered

North West

Contact Details

1st Floor, 41 Mount Street, Burnie, TAS, 7320

1300 111 400



Focus Domains






Being loved and safe

Being healthy



Having a positive sense of culture and identity